Terms of Service

1. Agreement Overview

These Terms of Service ("Agreement") form a legally binding contract between Quill Developers ("Studio", "we", "our") and the corporate client or entity contracting our services ("Client", "you").

By approving an Architectural Scope of Work (SOW), issuing a project deposit, or interacting with our digital studio infrastructure, you agree to these operational terms in full.

2. Studio Engagements & Statements of Work

All engineering deliverables are defined in an individual Statement of Work (SOW). Each SOW establishes:

• Technical specifications, system architecture, and tech stack components.
• Milestone delivery schedule and sprint commitments.
• Fixed-fee sprint pricing or dedicated team pod retainer terms.
• Objective acceptance criteria for milestone sign-offs.

In the event of any conflict between this Agreement and a signed SOW, the terms of the specific SOW shall prevail.

3. Sprint Milestones, Review Periods & Invoicing

We operate in structured weekly sprints with automated preview deployments on Vercel Edge.

• Review & Acceptance Period: Client has five (5) business days following a milestone deployment to review the staging environment against the agreed acceptance criteria.
• Milestone Invoicing: Invoices are issued upon milestone commencement or completion as specified in the SOW. Payment is due within seven (7) business days of issuance.
• Change Orders: Additions outside the agreed SOW scope are documented, quoted in advance, and approved in writing prior to engineering execution.

5. 30-Day Post-Launch Warranty & SLA Standards

Every production build is backed by our comprehensive 30-day post-launch warranty:

• Bug & Regression Resolution: Any software defects, responsive layout bugs, or functional errors in the delivered scope will be remediated immediately at zero additional cost.
• Core Web Vitals Benchmark: We guarantee the delivered web platform meets the agreed performance benchmarks (e.g. 95+ Lighthouse score) on modern production environments.
• Ongoing Scaling: Following the 30-day warranty, clients may transition to our dedicated Engineering Retainer or manage the codebase autonomously.

6. Mutual Confidentiality (NDA Protections)

Both parties agree to treat all non-public technical specifications, commercial figures, business logic, and product roadmaps as strictly confidential.

Quill Developers will not disclose your project details or proprietary assets to third parties without prior written consent. We are pleased to execute our standard bidirectional NDA or your organization's corporate NDA prior to initial architectural discovery.

7. Limitation of Liability

Except for willful misconduct or breach of confidentiality, neither party shall be liable for indirect, incidental, or consequential damages, including loss of profits or revenue.

Our aggregate financial liability arising out of any engagement shall not exceed the total fees actually received by Quill Developers under the applicable Statement of Work in the twelve (12) months preceding the event.